If you’re in an unsafe situation at home, Ontario’s emergency shelters can offer protection, support, and space to plan your next steps. You do not need police involvement or a referral to access most shelters—they exist to help you, right now.

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• Call the Assaulted Women’s Helpline (24/7): 1-866-863-0511

• Visit sheltersafe.ca and click on your Ontario region

• Call 211 Ontario or visit 211ontario.ca

• You can also contact any shelter directly—they don’t require proof of abuse

• If you’re in immediate danger, call 911

You can go alone or with your children. Most shelters welcome survivors of all backgrounds, including newcomers, LGBTQ+ individuals, and Indigenous women.

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If it’s safe, pack a few essentials:

• ID, health cards, and immigration papers

• Medications and prescriptions

• Children’s items (clothes, school supplies, comfort objects)

• Cash or prepaid cards

• Cell phone, charger, emergency contacts

• Any court documents or protection orders

Don’t worry if you leave without these—shelters will still support you.

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• A safe, secure, and confidential location

• Shared or private bedrooms, often with space for children

• Communal kitchen, living areas, and support rooms

• Security protocols (no visitors, locked doors, unlisted address)

• Staff available 24/7, including crisis counsellors

• Other survivors in similar situations—no judgment

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• Safety planning and emotional support

• Help with legal aid, child custody, and family court

• Support applying for income assistance or housing

• Connections to trauma counselling, parenting help, and job programs

• Accompaniment to police, hospitals, or court (if you choose)

• Advocacy for immigration and newcomer supports

Many shelters offer services in multiple languages or can arrange interpreters.

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Yes. Shelters are trained to support women and children:

• Safe sleeping arrangements and supervised spaces

• Trauma-informed counselling for children

• Help with school transfers, daycare, or childcare

• Some shelters also support teens and LGBTQ+ youth

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• “Will I be judged?” → No. Shelters are non-judgmental, confidential, and supportive.

• “Will they tell police?” → Only if someone is at immediate risk.

• “Will I lose my kids?” → No. Shelters support your right to parent safely.

• “Can I go back later if I leave?” → Yes. Shelters allow re-entry if space permits.

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• ✅ You don’t need police or a referral to access one

• ✅ Shelters are safe, secure, and confidential

• ✅ They support your safety, parenting, and legal needs

• ✅ You can go alone or with your children

• ✅ Help is available 24/7, across Ontario

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• Assaulted Women’s Helpline (24/7): 1-866-863-0511

• ShelterSafe: sheltersafe.ca

• 211 Ontario: Call 2-1-1 or visit 211ontario.ca

• Barbra Schlifer Clinic (Toronto): Legal + counselling support

• OAITH (Ontario Association of Interval and Transition Houses): oaith.ca

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The best way is to call the Assaulted Women’s Helpline at 1-866-863-0511. They maintain a real-time list of available spaces across the province and can connect you to a shelter that meets your needs.

No. All services provided by provincially-funded shelters in Ontario, including your room, food, counselling, and other supports, are completely free.

If it's safe and you have time, try to bring important documents (ID, health cards), medications, and a few personal items. However, your safety is the priority. You can show up with nothing and the shelter will help you get the necessities you need.

The length of stay varies, but it is typically a short-term emergency solution, often for several weeks. During your stay, staff will work intensively with you to create a plan for longer-term, safe housing.

Yes. The location of shelters is not made public to protect the safety and confidentiality of the residents. They have strict security protocols and will not confirm if you are staying there to anyone who calls or asks.

Yes, absolutely. Shelters are specifically designed to support both women and their children. They provide a safe environment for kids and offer specialized children's programs and counselling.