For domestic violence survivors in San Francisco, the digital world can feel like an extension of the abuse. Abusers often use technology for stalking, surveillance, and harassment, making digital security a critical component of physical safety. This guide provides a San Francisco-specific blueprint for taking back control of your tech, from simple password changes to the most extreme measure: a device wipe.

Your phone is the central hub of your digital life and the first line of defense.

• Change All Passcodes and Biometrics: Immediately change the passcodes on all your devices. Reset any biometric data like Touch ID or Face ID, as an abuser may have set up their own access without your knowledge.
• Create a New, Private Email: If your abuser has access to your email, create a new one from a safe device. Use it to update all your critical accounts.
• Activate Two-Factor Authentication (2FA): This is the most important step for account security. 2FA requires a second code (sent to a trusted device) in addition to your password. Use an authenticator app for an even more secure layer of protection.

A device wipe is an irreversible command that erases all data from a phone or computer. It is a last resort, to be used only if you believe the device is severely compromised with spyware and you are in a safe location.

• When to Use It: Use a device wipe if your phone has been stolen, you suspect it is bugged with spyware, or you can't guarantee the abuser won't regain access.
• How to Do It: Both iOS ("Find My") and Android ("Find My Device") have built-in remote wipe features. You can initiate a wipe from a trusted computer or another device linked to your account.
• The Crucial Warning: A device wipe will delete all data, including photos, texts, and other potential evidence. Before you use this command, ensure all evidence has been safely backed up.

Securing your phone is just one part of the puzzle.

• Digital Evidence: As you begin to take back control, remember to prioritize preserving any digital evidence of abuse. Take screenshots of threatening texts, emails, or social media posts.
• Secure Browse: If you are still using a computer or network the abuser has access to, use private Browse mode, or better yet, use a computer at a safe location, like the San Francisco Public Library or a local support center.
• Social Media: Lock down all social media accounts by changing passwords, enabling 2FA, and adjusting privacy settings. Block the abuser and any of their associates.

You are not alone in this. The San Francisco Domestic Violence Consortium and other local legal aid services are experts in digital safety and can provide free, confidential assistance. They can help you with everything from safely preserving digital evidence to navigating the process of obtaining a restraining order.

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1. What is Two-Factor Authentication (2FA)?

2FA is an extra layer of security that requires a second code in addition to your password to log in. This prevents an abuser from accessing your account even if they know your password.

2. What is a remote wipe and when should I use it?

A remote wipe is an irreversible command that erases all data from a device. It should only be used as a last resort if you believe your device is compromised with spyware or has been stolen.

3. Will a remote wipe delete my evidence?

Yes. A remote wipe will delete all data on your device, including photos, text messages, and other digital evidence. It is crucial to safely back up this information before performing a wipe.

4. How can I tell if my phone is being tracked?

Signs of a tracked phone can include a rapidly draining battery, unexplained data usage, or location services turning on without your knowledge. A professional can help you confirm your suspicions.

5. Where can I find a safe computer in San Francisco?

You can use a computer at a public library, or contact a local domestic violence support organization, as many provide safe, private computers for survivors to use.

6. Who can help me with this locally?

The San Francisco Domestic Violence Consortium and other legal aid organizations in the city can provide free, confidential assistance with digital security, evidence preservation, and navigating the legal system.