Financial control is a common tactic in abusive relationships, and the decision to leave can trigger an immediate financial crisis. Without access to money for basic needs like food, transportation, or a safe place to stay, leaving can feel impossible.

As you’ve noted, the Ontario Works (OW) program has a specific stream designed for this exact situation: Emergency Assistance for those fleeing family violence. It is a critical first step toward safety and financial stability, providing short-term income support precisely when it is needed most.

This guide explains what this emergency assistance is, who is eligible, and how to apply for it in Toronto.

Ontario Works is a provincial social assistance program that helps people in financial need pay for living expenses and find employment.

Emergency Assistance is a special, fast-tracked part of OW that provides one-time, short-term help to people who are in a crisis situation. The "family violence" provision is specifically for individuals who have left an abusive partner and do not have enough money to meet their immediate needs. It acts as a bridge, providing funds while you arrange for safer, more stable accommodation.

You may be eligible for this emergency assistance if you:

• Have recently left a spouse or common-law partner because of family violence.
• Are in immediate financial need (i.e., you do not have enough money to pay for essentials like food and shelter).
• Live in Ontario.

Eligibility is assessed on a case-by-case basis. You do not need a police report to qualify, but you will need to declare that you are leaving your partner due to abuse.

The program is designed to cover your most urgent needs.

1. Immediate Financial Assistance:
   • This is a one-time payment to help with the cost of basic needs like food, clothing, toiletries, and transportation. The amount depends on your specific circumstances and is typically intended to cover you for up to 16 days (though this can be extended in some cases).
2. Health Benefits:
   • You will likely receive a temporary drug card to help cover the cost of prescription medications.
3. Additional Help with Housing and Utilities:
   • Beyond the initial payment, your caseworker may be able to connect you with other discretionary benefits. In Toronto, this can include the Housing Stabilization Fund, which may help with costs like:
     • Last month's rent deposit for a new apartment.
     • Setting up a new utility account or paying arrears.
     • Moving expenses.
   • Access to these additional funds is not guaranteed and depends on your situation and fund availability.

In Ontario, OW is administered by municipalities. To apply in Toronto, you must contact Toronto Employment & Social Services (TESS).

Step 1: Contact Toronto Employment & Social Services (TESS)

The fastest way to start is by phone. Explain that you are in a crisis and need to apply for Emergency Assistance because you are fleeing a domestic violence situation.

• TESS Application & Support Centre Phone: 416-338-8888
• Website: toronto.ca/socialservices

Step 2: The Application Interview

You will be scheduled for an interview with a caseworker, which is usually done over the phone very quickly (often the same or next day). During the interview:

• The caseworker will ask for information about your identity (ID, SIN card, etc.), your former living situation, and your current financial status (any income or assets you have access to).
• You will need to explain that you have left your home due to family violence. Caseworkers are trained to handle these disclosures with sensitivity and confidentiality.
• Be prepared to answer questions about your immediate needs.

Step 3: Receiving the Funds

TESS is equipped to process these applications rapidly. If you are approved, funds are usually issued within 1-2 business days. They can be provided via direct deposit, a cheque, or a reloadable payment card.

Emergency Assistance is a temporary solution. During your interview, the caseworker will also assess your eligibility for ongoing monthly Ontario Works benefits and can help you start that application process if it looks like you will need support for a longer period.

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Disclaimer: This guide provides general information and is not legal advice. Eligibility for Ontario Works programs depends on your individual financial and living situation. The best first step is to contact Toronto Employment & Social Services directly. They can provide the most accurate and up-to-date information.