RATED 1.0

Jul 18, 2025·via Google

Greg Tilly

"We previously had a great working relationship with Expert National Janitorial. Their team was responsive, professional, and operated with integrity. We valued the partnership and delivered high-quality services across multiple sites on their behalf. However, since Expert National was acquired by The Facilities Group, the business relationship has drastically changed—for the worse. Our experience with The Facilities Group has been extremely disappointing and unprofessional. Despite fulfilling all obligations and delivering services as agreed, payments have been consistently delayed—or not made at all. Repeated follow-ups are met with generic emails, excuses, or complete lack of response. They’ve demonstrated a troubling pattern of hiding behind bureaucracy instead of honoring their financial commitments. We strongly advise other service providers and subcontractors to be very cautious before entering any working arrangement with The Facilities Group. In our experience, they do not operate in good faith, and the risk of nonpayment is high. We take pride in our work and in the integrity of our client relationships. Unfortunately, this is one partnership we would not recommend. We have since severed our relationship and had to take over a $10,000 loss on unpaid invoices. And if you are considering being a customer, know that they perform no work and sub it all out and treat their subs terribly."

RATED 1.0

Jul 18, 2025·via Google

Shantae Rogers

"I was very excited to start working with the facilities group as a vendor. Unfortunately it has been nothing but a headache for my company. There’s no communication within the company. Their payout system is ridiculous. I would not recommend this company for vendors to do business with. I could go on. We have decided to go our separate ways with The Facilities Group. Please be careful when you go into business with them."

RATED 1.0

Jul 18, 2025·via Google

Conway Solutions

"I started out with national janitorial. They were great. This company is great except payments. I'm around 3-4 years in.. You have to fight for your money and its late or they deduct a percentage. They charge you to direct deposit. They charge you a rental fee on equipment. There's been so many issues that I've now resulted in started a separate business and a different form of income because you can't depend on when they will pay you & it puts you in a bind paying your employees. 60 days pay out... use this company as a last option for income. All the reviews listed are true I've went through all the scenarios listed in the reviews. I'm on day 11 still waiting on a check from Tampa flordia that was sent June 12th to Georgia after i had around $500 deducted just to get paid early but again ill be receiving a check right before the original due date.... They will want services done and blow your phone up about it but when you (email) them about pay most times your waiting days for a response with a response that doesn't even answer what you asked. I couldn't get them to respond when I've called accounts payable via phone. Just be careful with this company and plan ahead financially."

RATED 1.0

Jul 18, 2025·via Google

Shelly No-one

"They are hard to work with and will charge a fee for EVERYTHING! I do not encourage being a part of them."

RATED 5.0

Feb 18, 2025·via Google

Keaton Krumreich