RATED 1.0

May 10, 2025·via Google

Jason Aybar

"I was very dissatisfied with the lack of customer service from Milene Hernandez office staff. Referred by my legal plan, I scheduled an appt a week prior for an appt that turned out to be outside of business hours (5:30pm-6pm), after adjusting my tight work and single father schedule to make time for it. Also to find out I had to pay for a review fee, which their staff failed to mention when scheduling me for the appt. I do appreciate that they were going to waive that fee for me as a courtesy because I wasn't told about it initially and when addressing it was told that the other staff must have made a mistake or an exception. However, they'd have to reschedule the date and type of visit (from Zoom to telephonic). I told them I appreciate them waiving the review fee for me, but if that "mistake or exception" can be honored? The next correspondence I received from their staff was: "Hi Jason, this is Evelyn, please contact your legal plan to get a referral for a new attorney. Thank you" Then received an updated appt reminder titled "DO NOT RESCHEDULE/ CANCELLED BY THE FIRM" with notes attached saying "Milene said he is too complicated and not to reschedule him". A firm has no idea what someone is going through until they get to speak with that person about it, but if this is how business is conducted at Milene Hernandez office, I don't want it. If staff doesn't know the time their office and attorney stops conducting business for the day, or what they charge for consultations, or fail to mention basic details, I don't know what else they don't know. Let alone being part of a larger network that others get referred to and displaying that type of customer service to a potential client who is in need of legal assistance. When getting legal counsel, as many know, it's a not always a lighthearted situation, so a client is looking for a firm with people who seem to know what they're doing to give them advise. I rather not run that kind of risk in any matter that I'm looking for legal support. I'm sure everyone has their own experiences... but mine was not pleasant. So yes, I will find another attorney. Good luck."

RATED 5.0

Apr 10, 2025·via Google

Marina Hernandez

"I appreciate the experience and high level of service I received from Attorney Landa and her assistant Evelyn. Keep up the good work!"

RATED 5.0

Feb 10, 2025·via Google

monica cespedes

"I was very impressed with Attorney Hernandez and her staff, who were very professional and paid close attention to every detail I provided. I highly recommend Attorney Hernandez as she provided all the necessary information that I need to proceed confidently with my case."

RATED 5.0

Aug 10, 2024·via Google

Yadira Acosta

"Milene Hernandez really listens to you & is very helpful/knowledgeable. I would recommend this law firm."

RATED 5.0

Aug 10, 2024·via Google

Luis Villamarin